COVID, but not just COVID.

While COVID has been the impetus for a lot of change in Digital Retailing schemes recently – it isn’t now, and certainly won’t be the only driver in the future – and really has only accelerated long-coming retail changes into a much shorter timeline.

The report looks closely at both this latest catalyst as well as long-standing efforts towards better retailing practices within the industry.

Grounded in Data.

Our insights are grounded in the latest consumer and industry data, specifically around existing consumer behavior and CX preferences trends acceleration.

Some key topics in the report:

• – Interest in personal vehicles is counterintuitively rising
• – Interest in ride-sharing services is declining
• – Demographics and shifts in in-market shoppers
• – Resultant opportunities for OEs, Dealers, and technology providers

Regionally and Locally Focused.

While COVID remains a national concern, the reaction to it must be anything but. As the saying goes, “All politics are local.”

Our challenge lists and solution thought-starters help you seek to balance national compliance and economies of scale with local politics and business needs, and outline solutions that are built to help solve the real, local business challenges dealers face.

Holistic, Robust, Resilient, Redundant.

Redundancy is categorically lacking between digital and non-digital retailing experiences across the industry.

The current impediment to retailing likely won’t be the last – and with changes also driven by existing CX trends and experiences outside of auto – we discuss several holistic paths to digital transformation that can provide the needed resiliency and redundancy.

Tips & Thoughts from Big Names.

We also provide lists, tips, and thought-starters designed to get you thinking comprehensively, as well as insights from leaders in the dealer space.

Thought-Leadership + Real-World Solutions.

Our report also includes suggestions of real-world, proven technologies and solutions that are currently solving Modern Retailing’s unique and evolving CX challenges in the wild.

Get in touch to see how we can help you discover that same success in the new era of Modern Retailing.